Stuck in Digital Limbo



Picture this:

 you’re at your favorite cafe..ready to treat yourself to a delicious pastry. You pull out your phone, confidently initiate the payment via your mobile banking app, and... nothing happens. The app freezes, the server is down, or worse your payment is stuck in digital limbo.

 Meanwhile, the cashier looks at you like you just recited the entire Mahabharata in reverse.

 You tap, you refresh, you even try the age old trick of turning your phone off and on again. But the payment doesn’t go through. Now you are standing there, awkwardly trying to explain to the cashier why your trendy, high-tech payment method has turned into a stone-age barter system.Frustrating, right?


These server glitches aren’t just minor inconveniences they are a systemic issue that plagues the mobile banking landscape in Nepal. Various factors contribute to this problem. 

For one, Nepal's internet infrastructure is still developing, with many areas experiencing inconsistent connectivity.

 This unpredictability directly affects mobile banking services, leading to frequent server downtimes and glitches.

 Additionally, as more users adopt mobile banking, many banks are struggling to keep up with the increased demand. This leads to overloaded servers that crash under pressure, resulting in errors that leave users stranded mid-transaction.


Moreover, many mobile banking apps are released with minimal testing for server stability. It’s as if developers are saying, “Let’s throw it out there and see if it sticks!” Unfortunately, more often than not, it doesn’t stick..it glitches.

When glitches do occur, many users find that customer support is either unresponsive or unable to provide adequate solutions. This lack of assistance only adds to the humiliation of the situation, leaving users feeling abandoned in their time of need.


So how can Nepal improve its mobile banking experience and turn those cringe worthy glitches into seamless transactions? 

There needs to be a significant investment in infrastructure, as the government and private sector must collaborate to improve the country’s internet connectivity. 

Upgrading existing infrastructure and expanding reach will help minimize connectivity issues.

 Additionally, banks should invest in more robust server systems that can handle increased traffic, including scaling up their cloud services to manage peak loads and prevent crashes.


Another crucial area for improvement is in the testing protocols banks implement. Before launching updates or new features, banks must prioritize user experience by conducting comprehensive testing to minimize glitches.

Moreover, establishing efficient customer support systems is essential; having a knowledgeable and responsive support team can ease user frustrations and restore confidence in mobile banking services.

  Educating users about common issues and their solutions can also help reduce frustration. Regular communication through updates, tutorials, and FAQs can prepare users for potential glitches, making the experience less humiliating.



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